Pet Grooming Services by LavaPaws
LavaPaws offers personal, gentle pet grooming from my Northwich studio, prioritising comfort over cosmetics.
Welcome to LavaPaws
About Me ...
Hello, I’m Stacey — a lifelong dog lover based in Northwich. You’ll often see me out and about with my five chihuahuas, who inspired my journey into pet grooming. After a period of illness, I realised life is too short not to do what you love, so I trained to create a calm, caring space at LavaPaws where every dog is treated with patience, kindness, and understanding. 🐾💛
Working from my home grooming pod, I offer gentle, one-to-one grooming where comfort always comes before vanity. I am fully qualified, insured, and first aid trained, so you can feel confident your furbaby is in safe, loving hands.
I’m also proud to work alongside many charities and rescues, and as a proud doggo foster mum, I have a special place in my heart for dogs who need a little extra love, time, and reassurance. Every dog that walks through my door is treated like part of the family. 🐶✨
Pawsitively adorable transformations at LavaPaws
Menu / Price List
The Fresh & Fluffy
Basic Bath & Dry A refreshing bath to keep your pup clean and fresh. Includes: Warm bath & premium shampoo, Blow dry, Brush out, Doggy fragrance
Small Dogs
£25
Short Coat
Small Dogs
£28
Long/Thick Coat
Medium Dogs
£30
Short Coat
Medium Dogs
£33
Long/Thick Coat
Large Dogs
£35
Short Coat
Large Dogs
£40
Long/Thick Coat
The Paw-fect Tidy
Perfect for maintaining your dog between full grooms Includes: Warm bath & premium shampoo, Blow dry, Brush out, Face, feet & hygiene tidy, Nail trim, Doggy fragrance
Small Dogs
£35
Short Coat
Small Dogs
£38
Long Coat
Medium Dogs
£40
Short Coat
Medium Dogs
£44
Long/Thick Coat
Large Dogs
£45
Short Coat
Large Dogs
£50
Long/Thick Coat
The Full Lava Glow
Full Groom or Deshed The ultimate Lavapaws pamper experience Includes: Warm bath & premium shampoo, Blow dry, Full haircut or deshed, Brush out, Nail trim, Ear clean, Hygiene trim, Doggy fragrance
Small Dogs
from £40
Short Coat
Small Dogs
from £45-£50
Long Coat
Medium Dogs
from £50
Short Coat
Medium Dogs
from £55-£60
Long/Thick Coat
Large Dogs
from £60
Short Coat
Large Dogs
from £65+
Long/Thick Coat
Optional Add-Ons
Teeth Cleaning First Session
from £30
Teeth Cleaning Follow Ups
from £20
De-Matting
from £5
Extra Time / Behaviour
from £5
Flea Treatment / Flea Bomb
from £10
Late Collection Per 15 mins
from £5
Prices vary depending on coat length, thickness, behaviour and condition.
Happy Tails Testimonials
Contact Me
Schedule An Appointment
If you wish to book an appointment for pet grooming at LavaPaws or discuss your dog's grooming needs, I'd love to hear from you. I will get back to you as soon as possible.
LavaPaws
Hours
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | By Appointment | |
Sun | Closed |
Terms and Conditions
Lavapaws – One-to-One Home Grooming Service
These Terms & Conditions are in place to ensure the safety, wellbeing, and comfort of all dogs in my care, while also protecting the smooth running of my one-to-one grooming service. By booking an appointment, you agree to the policies outlined below.
1. Appointments and Bookings
Booking Guidelines
Clients are kindly asked to book appointments at least four weeks in advance where possible to help manage my diary effectively.
Appointments can be booked via:
- WhatsApp or text: 07885 606798
- Facebook Messenger via my business page
I aim to respond to all messages within 24 hours, except during holidays, events, or exceptional circumstances.
Cancellations and Rescheduling
I understand that unexpected situations may arise, and I will always try to be as flexible as possible.
However, as a small business, late cancellations have a direct financial impact, as the appointment time is often unable to be refilled at short notice.
The following policy applies:
- Cancellations with less than 48 hours’ notice:
A £20 cancellation fee will be charged. - Failure to attend (no-show):
A fee of 75% of the full groom price will be charged. This must be paid in full before any future bookings can be made.
I appreciate your understanding that this policy is necessary to maintain the sustainability of my business.
Drop-off Policy
Arriving late reduces the available grooming time and may affect the quality or completeness of the groom.
- If you arrive late, I may only be able to offer a partial groom (e.g. bath & brush) depending on remaining time and your dog’s needs.
- The full groom fee will still apply, as the appointment time was reserved exclusively for your dog.
If you are more than 15 minutes late, I reserve the right to cancel the appointment. In this case, a fee of 75% of the groom price will apply, and must be paid before rebooking.
Collection Policy
Please collect your dog at the agreed time to ensure smooth running of appointments and the safety of all dogs in my care.
- Dogs remaining in the salon can cause stress, distraction, or safety issues for other dogs.
- If you are late collecting your dog, I will attempt to contact you.
- If no response, I will contact your emergency contact.
- 0–15 minutes: No charge (please avoid)
- 15–30 minutes: £10 fee
- 30+ minutes: £20 fee
2. Health and Safety
Flea Policy
If you discover fleas on your dog before an appointment, please contact me immediately and do not attend the appointment.
If fleas are discovered during grooming:
- The groom may be stopped immediately
- You will be contacted straight away
- A full groom fee plus £10 cleaning fee will be charged to cover deep cleaning and salon treatment
This is essential to protect all dogs and maintain a flea-free environment.
Owners are responsible for ensuring their dog is up to date with flea prevention treatment.
Matting (Dematting policy)
If a dog is severely matted, grooming may cause discomfort or risk to their welfare.
In these cases:
- I will only carry out a humanely clipped shave-down groom
- I will always contact you before proceeding, where possible, to discuss options
- Welfare and comfort will always take priority over styling
Pre-Existing Conditions
Owners must disclose any relevant medical conditions, sensitivities, or recent changes in health or behaviour prior to grooming.
This includes (but is not limited to):
- Recent surgery or veterinary treatment (including dental work)
- Illness or injury
- Skin conditions or sensitivities
- Changes in behaviour or temperament
I will also inform owners of any new lumps, bumps, or concerns noticed during grooming, either immediately or at collection depending on urgency.
Emergency Veterinary Authorisation
In the unlikely event of a medical emergency during grooming:
- I will act in the dog’s best interest at all times
- I may seek immediate veterinary advice or treatment if required
- All reasonable efforts will be made to contact you or your emergency contact
By booking, you authorise me to act in your dog’s best interests in any emergency situation.
3. Behaviour & Handling
Aggressive or Stress Behaviour
The safety of all dogs and myself is my highest priority.
Please be honest about any known behavioural issues, including previous grooming experiences.
- I reserve the right to refuse grooming if a dog shows aggressive or unsafe behaviour
- Grooming may be stopped at any time if a dog becomes overly stressed or unmanageable
- A partial or full grooming fee may still apply depending on time and work completed
Aggressive behaviour includes (but is not limited to):
Growling, snapping, biting, lunging, or extreme resistance to handling.
My decision regarding the suitability of a dog for grooming is final.
Toilet Break Policy
Please ensure your dog has had a toilet break before arrival.
I recommend:
- A short walk (around 20 minutes) prior to appointment (except elderly dogs or those with health conditions)
This helps your dog feel comfortable and relaxed during grooming.
3. General Information
By booking an appointment, you agree to all of the above Terms & Conditions.
These policies are in place to:
- Ensure the safety and wellbeing of all dogs
- Maintain a calm, one-to-one grooming environment
- Support the sustainability of a small independent business
4. Pricing and Payment Policies
Pricing Guidelines
All prices are set based on the expected time, skill, and care required for each individual dog.
Please note that final pricing may vary depending on:
- Coat condition (including matting or neglect)
- Dog size and breed
- Behaviour and handling requirements during grooming
Any additional time required due to the above factors directly impacts the length and complexity of the groom and may result in an adjusted price.
Additional Charges
Extra charges may apply in certain circumstances, including but not limited to:
- Severe matting requiring additional time or full shave-down
- Flea infestation (see Flea Policy)
- Difficult, unsafe, or highly stressed behaviour during grooming
Any additional charges will be explained where possible and are applied to reflect the extra time, equipment, and care required to complete the groom safely.
Payment Methods
Payment is due on collection of your dog, unless otherwise agreed in advance.
Accepted payment methods:
- Cash
- Card payments
Refund Policy
Grooming is a professional service based on time, skill, and labour, rather than a physical product.
As such:
- Refunds are not typically offered once a grooming service has been completed
- If you have any concerns, please raise them as soon as possible so they can be addressed
Customer satisfaction is important, and any issues will always be considered fairly and professionally.
5. Photography and Social Media
Consent for Photos & Videos
From time to time, photos and/or videos may be taken during grooming sessions for:
- Private salon records
- Documentation of coat condition (e.g. matting, skin issues, or behaviour during grooming)
These images are used strictly for professional and safeguarding purposes.
Photos will not be shared on social media or marketing platforms without the owner’s explicit permission.
Please note:
Even if you do not consent to social media sharing, images may still be taken for internal records only, particularly where they are needed to document grooming condition or welfare concerns.
6. Privacy and Data Protection
Client Information
All client information is treated as strictly confidential.
Your personal details will only be used for:
- Appointment management and scheduling
- Communication regarding your bookings
- Record keeping for business and safety purposes
Your information will never be shared with third parties unless required by law.